Finishing up on a ticket that I have to send to local to get equipment switched out.
Me: ok, I just need your phone number and your location.
Client: 555-5555, and I'm in the Derp Building.
Me: Great! What floor in the Derp Building?
Client: um.... I'm not sure.
Me: Well, that building has over 57 floors. So the tech can find you I need to know where you are.
Client: I don't know.
Me: When you get in the elevator in the morning, what floor number do you press?
Client: I'm not sure, I'm on autopilot when I come in.
Me: Can you ask a co-worker?
Client: No, that's embarrassing.
Me: Well, I have to know so I can put in the ticket.
Client: Hold on.
*put on hold for 5 minutes*
Client: Ok, I went to the elevator, went down to the bottom, then remembered what button I hit!
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