Maybe we should make sure everything is on?

 Background.  Level 1 tech support for a major company.  I only get calls from employees.

Ticket Details:
Programs will not load
client is online and on the network
client said she restarted the computer twice already
permission to remote into the computer (At this point I believe the client because they work for a fortune 500 company and they need to know how to work a computer to get the job)

when I got on all applications were up and running on the second monitor

client turned on her external monitor

working